Consumer information

Consumer information

Hereinafter please find all essential consumer information that we must disclose due to legal obligations.

  1. Identity and address of the provider/entrepreneur:


Marktplatz 3

88316 Isny im Allgäu


phone: +49 7562 - 981 3539

fax: +49 7562 - 981 4003


Commercial Register District Court Ulm HRB 732399

CEO: Thomas Maus

Value added tax identification number: DE301352866


  1. Warranty:

We advise you that in case of defectiveness of the delivered goods you are entitled to the legally prescribed warranty rights vis-à-vis our company.


  1. Right of revocation:

As a consumer, you are entitled to the right of revocation. Please find our information concerning the right of revocation, the revocation instruction and the revocation form under Revocation.


  1. Identification and correction of input errors

Before sending your order, all details of your order such as kind and amount of the goods, prices, shipping costs, your address entry and other information essential for your order. If some indications are false, you can change them there by ticking „change“ and by correcting your indications or by removing individual articles or by changing the amount before sending your order. If necessary, you can cancel the order procedure completely. After sending your order, the correction of input errors is only possible via email or by phone. 


  1. Technical steps that lead to the conclusion of contract

At the end of the order procedure, an order summary appears containing all necessary information about your order. Only by pushing the button „commit to buy“, you make a binding contract statement. This statement we can accept according to our General terms and conditions. 


  1. Storage of and access to the wording of the contract

We will store the wording of the contract (the general terms and conditions and the details of the order) and send it to you via email following your email. A later access for you is not possible. Before making the contract statement, however, you can print and store the order confirmation. You can always see, store and print the general terms and conditions on the


  1. Contract languages

The contract language is either German or English.

  1. Delivery restrictions

We deliver to the following countries/regions:

  • Belgique / België (Belgium)           EU-Land        
  • Česká republika (Czech Republic)            EU-Land         
  • Cyprus           EU-Land         
  • Danmark (Denmark)          EU-Land         
  • Deutschland (Germany)     EU-Land         
  • Eesti (Estonia)          EU-Land         
  • España (Spain)        EU-Land         
  • France            EU-Land         
  • Ireland           EU-Land         
  • Italia (Italy)   EU-Land         
  • Latvija (Latvia)         EU-Land         
  • Lietuva (Lithuania)  EU-Land         
  • Luxembourg             EU-Land         
  • Magyarország (Hungary)   EU-Land         
  • Malta EU-Land         
  • Nederland (Netherlands)   EU-Land         
  • Norge (Norway)       Non EU-Land             
  • Österreich (Austria)            EU-Land         
  • Polska (Poland)        EU-Land         
  • Portugal         EU-Land  
  • Schweiz (Suisse, Switzerland) Non EU-Land      
  • Slovenija (Slovenia) EU-Land         
  • Slovenská republika (Slovakia)     EU-Land         
  • Suomi (Finland)       EU-Land         
  • Sverige (Sweden)    EU-Land         
  • United Kingdom       EU-Land         
  • Ελλάδα (Greece)       EU-Land
  1. Means of payment:

We accept the following means of payment:

  • Cash in Advance

    If you pay in advance, you have to transfer the amount directly to the bank account of ESBT. Please keep in mind that bank fees to be borne by you might be charged with advance payments (especially from abroad). Bike24 has to receive the total invoice amount. The bank account number for the transfer will be sent by e-mail. Please note that it is really necesarry to add the order number to the reason of transfer.

  1. Information on Online Dispute Resolution:

    The provided platform by the EU in terms of online dispute resolution ( so-called . OS platform) contains central points of contact for consumers and businesses. These are disputes related to online purchasing contracts and online service contracts between a EU resident consumer and a entrepreneur established in the EU and have to be settled out of court. According to the EU Commission the ODR platform should be in operation the first quarter 2016. The ODR platform will be accessible via the following link:

  2. General terms and conditions

Please also observe our general terms and conditions